PB Sports Online SALES HOTLINE - 01228 522242 (09.30hrs - 16.30hrs Mon-Sat)

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Terms and Conditions

TERMS & CONDITIONS
OVERVIEW
Our terms and conditions are designed to allow our customers to shop securely and with confidence at PB Sports Online. Our terms and conditions are applicable to websales only. In-store transactions are governed by a different policy.
HOW TO ORDER
Buy securely online from our website, just click the Add to basket button on any item, when you have finished shopping click on the Checkout button and follow instructions.
Email us: sales@pbsportsonline.co.uk
We will confirm all your order details by e-mail
CREDIT APPLICATIONS
Commercial or business clients may apply for a credit account – please contact us for more details.
VAT
All products listed in our Retail Shop are priced inclusive of VAT where applicable.
HOW TO PAY
Paypal or Google Checkout
We will accept cash (at customers own risk) if sent by registered post
We will accept Cheques on the understanding that they will have to be cleared BEFORE product is dispatched.
Credit/Debit Card - most cards accepted

SECURITY
We take security very seriously at PB Sports Online.
That's why any transactions you make over our website are instantly encrypted, providing security for all of your personal information (Name, Address, Credit/Debit Card Details, etc).
How do you know that PB Sports Online is a 'Secure Site'?
Look at the bottom right-hand side of your computer screen when you are making a purchase (after you have gone through the checkout process), you'll see a small yellow padlock in a small box located in your internet browsers 'Status Bar', this tells you that this site is secure
CONDITIONS OF FREE DELIVERY
At present, free UK delivery is offered to all PB Sports Online customers on most Items. Customers will be informed of any delivery charge before ordering. Overseas customers should contact us BEFORE ordering to confirm delivery costs.
Our free delivery service delivers your purchase to the ground level of your property. One delivery driver will deliver your boxed purchase. Our free delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property and please do not ask them to lift heavy items without sufficient manpower, as this will often be in breach of Health & Safety legislation.
Returns and Exchanges / Fitness Equipment
All goods may be returned within 14 days of purchase for a full product refund excluding cost of delivery. Returns will only be accepted by prior arangement and may be subject to a 15% re-stocking fee. It is the purchasers responsibillity to ensure goods return un-damaged , and un-used. Adequate insurance cover should be taken out in case of goods returning damaged or un-saleable. Should goods return damaged, the returnee should claim for cost of goods from their carrier.
Delivery of goods by carrier.
All goods delivered on behalf of PB Sports Online by any third party carrier are insured against damage during door-to-door transit/delivery. The receiver of the goods should carefully inspect all packaging for signs of damage or apparent damage upon receipt of goods. If the packaging is in anyway whatsoever, torn, crushed, missing in part or whole, or the goods themselves are damaged in anyway whatsoever, or missing in part or whole, then the third party Carrier's delivery note should not be signed as 'RECEIVED IN GOOD CONDITION'. If the receiver of the goods is unsure or suspect about the goods having been damaged, then the third party Carrier's delivery note should not be signed! Instead, the receiver should clearly write on the delivery note 'GOODS RECEIVED DAMAGED' and include all details of the damage (including carton numbers, item descriptions and a description of the damage/missing parts).
UNDER NO CIRCUMSTANCES SHOULD THE RECEIVER ACCEPT ANY DAMAGED GOODS AND SIGN FOR THEM AS PER NORMAL DELIVERY. FAILURE TO INSPECT DELIVERED GOODS UPON ARRIVAL WILL INVALIDATE ANY CLAIM AGAINST THE CARRIER AND A CLAIM FOR COMPENSATION !

DISCLAIMER
PB Sports Online endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Also product images may, occasionally, not reflect the product as sold.
PB Sports Online take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about you may direct it here: sales@pbsportsonline.co.uk
The terms of the contract do not affect your statutory rights
PB Sports Online
41, Wigton Road, Carlisle, Cumbria, CA2 7AX.
Shop Opening Hours – 09.30hrs to 16.30hrs Mon – Fri, 09.30hrs to 16.00hrs Saturday
Phone – 01228 522242


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